{"id":2247,"date":"2026-08-28T17:05:09","date_gmt":"2026-08-28T16:05:09","guid":{"rendered":"https:\/\/klara-cl.com\/?page_id=2247"},"modified":"2026-08-30T20:52:43","modified_gmt":"2026-08-30T19:52:43","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/klara-cl.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2247\" class=\"elementor elementor-2247\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54900d8 e-flex e-con-boxed e-con e-parent\" data-id=\"54900d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08813c0 e-flex e-con-boxed e-con e-parent\" data-id=\"08813c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5cf9a8 elementor-widget elementor-widget-text-editor\" data-id=\"e5cf9a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<header style=\"border-bottom: 0.8px solid #e5e7eb; padding-bottom: 22px; margin-bottom: 28px; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h1 style=\"font-size: clamp(1.8rem, 4vw, 2.5rem); line-height: 1.18; margin: 0px 0px 10px;\">Privacy Policy \u2013 Klara<\/h1><div class=\"meta\" style=\"color: #6b7280; font-size: 0.95rem;\">Last updated: 28 August 2026<\/div><\/header><nav style=\"margin: 0px 0px 2rem; padding: 16px 18px; border-image: none 100% \/ 1 \/ 0 stretch; border-radius: 10px; background: none 0% 0% \/ auto repeat scroll padding-box border-box #fafafa; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; border: 0.8px solid #e5e7eb;\" aria-label=\"Table of contents\"><h2 style=\"font-size: 1.05rem; line-height: 1.3; margin: 0px 0px 0.7rem; scroll-margin-top: 1rem;\">Table of contents<\/h2><ol style=\"padding-left: 1.4rem; columns: 2; column-gap: 2rem; margin: 0px;\"><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s1\">Introduction<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s2\">Controller<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s3\">Categories of Personal Data We Process<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s4\">Purposes of Processing<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s5\">Legal Bases for Processing<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s6\">Special Categories and Sensitive Information<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s7\">Hosting and Technical Infrastructure<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s8\">Registration and User Account<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s9\">Profile Information<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s10\">Learning Progress and CEFR Information<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s11\">AI-Based Processing<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s12\">Text Chat \u2013 Microsoft Azure OpenAI<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s13\">Cross-Session Memory and Personalisation<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s14\">Storage of Conversation History and Transcripts<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s15\">Audio Conversations<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s16\">ElevenLabs<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s17\">Underlying Conversational Model \u2013 Google Gemini 2.5 Flash<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s18\">Video and Avatar Lip-Sync Processing \u2013 Simli<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s19\">Device Permissions and Profile Images<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s20\">Free Trial<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s21\">Subscriptions and In-App Purchases<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s22\">Organisation-Provided Access<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s23\">Firebase Crashlytics<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s24\">Firebase Analytics<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s25\">AppsFlyer \u2013 Marketing Attribution<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s26\">Referral, Promotional and Influencer Attribution<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s27\">Contact and Customer Support<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s28\">Website and Web Hosting<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s29\">Cookies and Similar Technologies<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s30\">Social Media<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s31\">Disclosure of Personal Data to Service Providers<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s32\">International Data Transfers<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s33\">Data Retention<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s34\">Account Deletion<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s35\">Logout and Analytics User Properties<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s36\">Security Measures<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s37\">Rights under the GDPR<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s38\">Rights under Swiss Data Protection Law<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s39\">Provision of Personal Data<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s40\">Changes to this Privacy Policy<\/a><\/li><li style=\"margin: 0.28rem 0px; break-inside: avoid;\"><a style=\"color: #0f5ea8;\" href=\"file:\/\/\/C:\/Users\/hp\/Downloads\/Klara_Privacy_Policy_EN_final_2026-08-28.html#s41\">Definitions<\/a><\/li><\/ol><\/nav><section id=\"s1\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">1. Introduction<\/h2><p style=\"margin: 0.7rem 0px;\">This Privacy Policy explains how we process personal data when you use the <span style=\"font-weight: 650;\">Klara<\/span> language-learning application, our website and related services.<\/p><p style=\"margin: 0.7rem 0px;\">Klara provides personalised language-learning services using text, audio and video\/avatar interactions as well as artificial intelligence. Depending on the functions you use, different categories of personal data may be processed.<\/p><p style=\"margin: 0.7rem 0px;\">We process personal data in accordance with the General Data Protection Regulation (&#8222;GDPR&#8220;), the German Federal Data Protection Act (&#8222;BDSG&#8220;) and, where applicable, other relevant data protection laws.<\/p><\/section><section id=\"s2\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">2. Controller<\/h2><p style=\"margin: 0.7rem 0px;\">The controller responsible for the processing of personal data is:<\/p><div class=\"provider\" style=\"margin: 1rem 0px; padding: 14px 16px; border-image: none 100% \/ 1 \/ 0 stretch; border-radius: 10px; background: none 0% 0% \/ auto repeat scroll padding-box border-box #fafafa; border: 0.8px solid #e5e7eb;\"><p><span style=\"font-weight: 650;\">Klara Cognitive Learning GmbH<\/span><br \/>Im Geyer 4<br \/>35781 Weilburg<br \/>Germany<\/p><p>E-mail: <a style=\"color: #0f5ea8;\" href=\"mailto:jf@klaracl.com\">jf@klaracl.com<\/a><br \/>Legal Notice: <a style=\"color: #0f5ea8;\" href=\"https:\/\/klara-cl.com\/en\/impressum\/\">https:\/\/klara-cl.com\/impressum\/<\/a><\/p><\/div><\/section><section id=\"s3\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">3. Categories of Personal Data We Process<\/h2><p style=\"margin: 0.7rem 0px;\">Depending on how you use Klara, we may process the following categories of personal data.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Account and profile data<\/h3><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">username;<\/li><li style=\"margin: 0.28rem 0px;\">email address;<\/li><li style=\"margin: 0.28rem 0px;\">login and authentication data;<\/li><li style=\"margin: 0.28rem 0px;\">hashed password data;<\/li><li style=\"margin: 0.28rem 0px;\">internal\/backend user ID;<\/li><li style=\"margin: 0.28rem 0px;\">profile image;<\/li><li style=\"margin: 0.28rem 0px;\">age-range information;<\/li><li style=\"margin: 0.28rem 0px;\">gender information;<\/li><li style=\"margin: 0.28rem 0px;\">app language;<\/li><li style=\"margin: 0.28rem 0px;\">learning language;<\/li><li style=\"margin: 0.28rem 0px;\">language and learning preferences.<\/li><\/ul><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Learning data<\/h3><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">current learning level;<\/li><li style=\"margin: 0.28rem 0px;\">CEFR-related progress and scores;<\/li><li style=\"margin: 0.28rem 0px;\">learning progress and activity;<\/li><li style=\"margin: 0.28rem 0px;\">information derived from previous learning interactions;<\/li><li style=\"margin: 0.28rem 0px;\">information used to personalise future learning sessions;<\/li><li style=\"margin: 0.28rem 0px;\">cross-session learning notes and memory summaries.<\/li><\/ul><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Conversation data<\/h3><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">text messages entered in chat;<\/li><li style=\"margin: 0.28rem 0px;\">AI-generated responses;<\/li><li style=\"margin: 0.28rem 0px;\">conversation history;<\/li><li style=\"margin: 0.28rem 0px;\">written transcripts generated from spoken conversations;<\/li><li style=\"margin: 0.28rem 0px;\">summarised information derived from previous conversations;<\/li><li style=\"margin: 0.28rem 0px;\">audio streams transmitted during spoken conversations;<\/li><li style=\"margin: 0.28rem 0px;\">information required for avatar and video interaction.<\/li><\/ul><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Subscription and access data<\/h3><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">subscription and access status;<\/li><li style=\"margin: 0.28rem 0px;\">product or subscription information;<\/li><li style=\"margin: 0.28rem 0px;\">transaction-related identifiers supplied by Apple or Google;<\/li><li style=\"margin: 0.28rem 0px;\">renewal or expiry information;<\/li><li style=\"margin: 0.28rem 0px;\">organisation-provided access or activation codes;<\/li><li style=\"margin: 0.28rem 0px;\">validity and activation status.<\/li><\/ul><p style=\"margin: 0.7rem 0px;\">We do not directly store complete credit card numbers, bank account details or comparable payment credentials used for Apple App Store or Google Play purchases.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Marketing, analytics and attribution data<\/h3><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">backend user ID;<\/li><li style=\"margin: 0.28rem 0px;\">age range and gender, where consented;<\/li><li style=\"margin: 0.28rem 0px;\">app and learning language;<\/li><li style=\"margin: 0.28rem 0px;\">registration, login, trial-start and subscription events;<\/li><li style=\"margin: 0.28rem 0px;\">referral, promotional, influencer or campaign identifiers;<\/li><li style=\"margin: 0.28rem 0px;\">installation and attribution information;<\/li><li style=\"margin: 0.28rem 0px;\">technical identifiers used for campaign measurement.<\/li><\/ul><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Technical data<\/h3><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">IP address;<\/li><li style=\"margin: 0.28rem 0px;\">device type;<\/li><li style=\"margin: 0.28rem 0px;\">operating system;<\/li><li style=\"margin: 0.28rem 0px;\">app version;<\/li><li style=\"margin: 0.28rem 0px;\">timestamps;<\/li><li style=\"margin: 0.28rem 0px;\">installation or session identifiers;<\/li><li style=\"margin: 0.28rem 0px;\">backend user ID;<\/li><li style=\"margin: 0.28rem 0px;\">crash stack traces;<\/li><li style=\"margin: 0.28rem 0px;\">error, diagnostic and log information;<\/li><li style=\"margin: 0.28rem 0px;\">technical application state.<\/li><\/ul><\/section><section id=\"s4\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">4. Purposes of Processing<\/h2><p style=\"margin: 0.7rem 0px;\">We process personal data for the following purposes:<\/p><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">creating and administering user accounts;<\/li><li style=\"margin: 0.28rem 0px;\">authenticating users;<\/li><li style=\"margin: 0.28rem 0px;\">providing the Klara language-learning service;<\/li><li style=\"margin: 0.28rem 0px;\">conducting text, audio and avatar\/video conversations;<\/li><li style=\"margin: 0.28rem 0px;\">generating AI-based responses;<\/li><li style=\"margin: 0.28rem 0px;\">creating written transcripts of spoken interactions;<\/li><li style=\"margin: 0.28rem 0px;\">assessing and tracking learning progress;<\/li><li style=\"margin: 0.28rem 0px;\">adapting conversations to the learner&#8217;s language level;<\/li><li style=\"margin: 0.28rem 0px;\">providing continuity between learning sessions;<\/li><li style=\"margin: 0.28rem 0px;\">personalising the learning experience;<\/li><li style=\"margin: 0.28rem 0px;\">administering free trial access, subscriptions and organisation-provided access;<\/li><li style=\"margin: 0.28rem 0px;\">providing customer support;<\/li><li style=\"margin: 0.28rem 0px;\">maintaining security and preventing misuse;<\/li><li style=\"margin: 0.28rem 0px;\">identifying technical errors and improving application stability;<\/li><li style=\"margin: 0.28rem 0px;\">analysing use of the application and marketing effectiveness;<\/li><li style=\"margin: 0.28rem 0px;\">attributing registrations, trials and subscriptions to campaigns or referrals;<\/li><li style=\"margin: 0.28rem 0px;\">fulfilling legal and contractual obligations.<\/li><\/ul><\/section><section id=\"s5\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">5. Legal Bases for Processing<\/h2><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Performance of a Contract \u2013 Article 6(1)(b) GDPR<\/h3><p style=\"margin: 0.7rem 0px;\">We process personal data where this is necessary to provide the Klara services requested by you, including registration, authentication, language-learning functions, text\/audio\/video conversations, AI processing, transcription, learning progress, CEFR information, personalisation, cross-session continuity and access administration.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Consent \u2013 Article 6(1)(a) GDPR<\/h3><p style=\"margin: 0.7rem 0px;\">Where legally required, we ask for your consent, in particular for certain analytics functions, marketing analytics, attribution technologies, device identifiers and optional device permissions. Age range and gender are transmitted to Firebase Analytics and AppsFlyer for analytics and marketing-analysis purposes only where the relevant consent has been given.<\/p><p style=\"margin: 0.7rem 0px;\">You may withdraw your consent at any time with effect for the future. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Legitimate Interests \u2013 Article 6(1)(f) GDPR<\/h3><p style=\"margin: 0.7rem 0px;\">Where permitted by law, processing may be based on our legitimate interests in maintaining application security, preventing misuse, resolving technical problems, ensuring stability, administering our business and establishing, exercising or defending legal claims.<\/p><\/section><section id=\"s6\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">6. Special Categories and Sensitive Information<\/h2><p style=\"margin: 0.7rem 0px;\">Klara does not require users to provide sensitive or special-category personal data. However, open-ended conversations may voluntarily contain such information.<\/p><p style=\"margin: 0.7rem 0px;\">If sensitive information is included in a conversation, it may be processed as part of the current conversation, stored conversation history or transcript, and information derived for learning continuity and personalisation.<\/p><p style=\"margin: 0.7rem 0px;\">Users should avoid providing sensitive personal data that is not necessary for their language-learning interaction.<\/p><p style=\"margin: 0.7rem 0px;\"><span style=\"font-weight: 650;\">Klara does not use such information for advertising or any other purposes than to facilitate learning and naturalise the communication with Klara.<\/span><\/p><\/section><section id=\"s7\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">7. Hosting and Technical Infrastructure<\/h2><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Amazon Web Services<\/h3><p style=\"margin: 0.7rem 0px;\">The Klara backend and application infrastructure are hosted using <span style=\"font-weight: 650;\">Amazon Web Services (AWS)<\/span>. The primary hosting region is <span style=\"font-weight: 650;\">AWS eu-central-1 \u2013 Frankfurt, Germany<\/span>.<\/p><div class=\"provider\" style=\"margin: 1rem 0px; padding: 14px 16px; border-image: none 100% \/ 1 \/ 0 stretch; border-radius: 10px; background: none 0% 0% \/ auto repeat scroll padding-box border-box #fafafa; border: 0.8px solid #e5e7eb;\"><span style=\"font-weight: 650;\">Amazon Web Services EMEA SARL<\/span><br \/>38 Avenue John F. Kennedy<br \/>L-1855 Luxembourg<\/div><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">MongoDB Atlas<\/h3><p style=\"margin: 0.7rem 0px;\">Klara uses <span style=\"font-weight: 650;\">MongoDB Atlas<\/span> for database storage in AWS Frankfurt (eu-central-1), Germany. The production configuration is designed so that database data remains within the EU\/EEA, with no cross-region replication or intended cross-region backup distribution.<\/p><p style=\"margin: 0.7rem 0px;\">The database may contain account data, profile information, authentication information, learning progress, CEFR information, chat history, transcripts from spoken conversations, cross-session memory information, subscription\/access status and referral\/campaign identifiers.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">AWS S3<\/h3><p style=\"margin: 0.7rem 0px;\">We use AWS S3 storage for user-uploaded profile images. Profile images are deleted when the account is deleted, subject to limited technical backup periods and statutory retention requirements.<\/p><\/section><section id=\"s8\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">8. Registration and User Account<\/h2><p style=\"margin: 0.7rem 0px;\">You may create a Klara user account. We process username, email address, authentication information, hashed password information, backend\/internal user ID, account status and subscription or access status.<\/p><p style=\"margin: 0.7rem 0px;\">Passwords are not stored in plain text. User accounts are not publicly visible. Processing is generally based on Article 6(1)(b) GDPR.<\/p><\/section><section id=\"s9\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">9. Profile Information<\/h2><p style=\"margin: 0.7rem 0px;\">Klara uses profile information to provide and personalise the language-learning service. This may include name or username, profile image, age range, gender, learning level, app language, learning language and language-learning information.<\/p><p style=\"margin: 0.7rem 0px;\">Profile data required to personalise the service is generally processed under Article 6(1)(b) GDPR. Age-range and gender information may additionally be used for analytics and marketing analysis where the user has expressly consented. For this purpose they may be transmitted as user properties to Firebase Analytics and AppsFlyer.<\/p><p style=\"margin: 0.7rem 0px;\">No advertising SDKs are currently integrated into the application.<\/p><\/section><section id=\"s10\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">10. Learning Progress and CEFR Information<\/h2><p style=\"margin: 0.7rem 0px;\">Klara stores information about your learning progress in order to adapt the learning experience to your abilities and previous activity. This includes CEFR progress scores, learning progress information, information used to estimate your current level and information derived from previous learning interactions.<\/p><p style=\"margin: 0.7rem 0px;\">Learning and progress information is retained for as long as your user account remains active and is deleted when your account is deleted unless continued retention is required by law. The legal basis is Article 6(1)(b) GDPR.<\/p><\/section><section id=\"s11\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">11. AI-Based Processing<\/h2><p style=\"margin: 0.7rem 0px;\">Artificial intelligence is an essential component of Klara. AI systems are used to understand user input, generate responses, conduct language-learning conversations, adapt conversations to the learner&#8217;s level, provide continuity between sessions, process spoken interactions and provide avatar\/video functionality.<\/p><p style=\"margin: 0.7rem 0px;\">Depending on the function, external AI or speech-processing providers may receive conversation content, prompts, previous conversation context, selected profile information, learning progress, CEFR information, cross-session memory information, transcripts or spoken input.<\/p><p style=\"margin: 0.7rem 0px;\">Klara does not use AI to make automated decisions producing legal effects or similarly significant effects for users.<\/p><\/section><section id=\"s12\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">12. Text Chat \u2013 Microsoft Azure OpenAI<\/h2><p style=\"margin: 0.7rem 0px;\">Klara uses Microsoft Azure OpenAI services for AI-powered text conversations and related functions. Information required to generate an appropriate response may include your message, relevant previous conversation content, selected profile information, CEFR progress, learning information and cross-session memory.<\/p><p style=\"margin: 0.7rem 0px;\">Azure OpenAI processing used for Klara is configured within Microsoft&#8217;s European infrastructure. Microsoft does not use Klara conversation data for model training.<\/p><p style=\"margin: 0.7rem 0px;\">Depending on the applicable security and abuse-monitoring configuration, certain content may be temporarily retained for abuse-monitoring purposes for up to <span style=\"font-weight: 650;\">30 days<\/span>.<\/p><p style=\"margin: 0.7rem 0px;\">The legal basis for conversation processing is generally Article 6(1)(b) GDPR; security and abuse-monitoring may additionally rely on Article 6(1)(f) GDPR where applicable.<\/p><\/section><section id=\"s13\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">13. Cross-Session Memory and Personalisation<\/h2><p style=\"margin: 0.7rem 0px;\">Klara stores a cross-session memory together with other learning information in the Klara backend to provide continuity between learning sessions.<\/p><p style=\"margin: 0.7rem 0px;\">The information may include selected learner-profile information, age-range and gender information contained in the profile, CEFR progress, learning-relevant notes, summarised information derived from previous interactions and information derived from stored conversation transcripts.<\/p><p style=\"margin: 0.7rem 0px;\">The memory is used to take previous learning progress into account, adapt future conversations, avoid unnecessary repetition, continue previous learning topics and provide a more personalised learning experience.<\/p><p style=\"margin: 0.7rem 0px;\">At the beginning of a new AI session, relevant profile, progress and memory information may be supplied to the relevant AI system as contextual information. <span style=\"font-weight: 650;\">Stored audio transcripts may also be used to support long-term memory, learning continuity and personalisation features.<\/span><\/p><p style=\"margin: 0.7rem 0px;\">Because open-ended conversations may include sensitive information, such information may technically be reflected in the stored summary. Conversation history and cross-session memory are separate forms of storage. Cross-session memory is retained while the account remains active and deleted when the account is deleted.<\/p><\/section><section id=\"s14\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">14. Storage of Conversation History and Transcripts<\/h2><p style=\"margin: 0.7rem 0px;\">Klara stores conversation history in the Klara database, including text-chat conversations, AI-generated conversational responses and written transcripts generated from the learner&#8217;s spoken input.<\/p><p style=\"margin: 0.7rem 0px;\">The stored information is used to maintain conversation continuity, support personalised learning, support the creation and maintenance of cross-session memory, assess learning progress and provide future sessions with relevant learning context.<\/p><p style=\"margin: 0.7rem 0px;\">Conversation history and stored audio transcripts are retained for as long as the user&#8217;s account remains active. There is currently no separate shorter retention period. When the user deletes the account, the stored conversation history and transcripts are deleted, subject to limited technical backup retention.<\/p><\/section><section id=\"s15\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">15. Audio Conversations<\/h2><p style=\"margin: 0.7rem 0px;\">Klara allows users to conduct spoken language-learning conversations and requires microphone access for this function.<\/p><div class=\"box\" style=\"margin: 1rem 0px; padding: 14px 16px; border-image: none 100% \/ 1 \/ 0 stretch; border-radius: 10px; background: none 0% 0% \/ auto repeat scroll padding-box border-box #fafafa; border: 0.8px solid #e5e7eb;\"><span style=\"font-weight: 650;\">User \u2192 ElevenLabs speech recognition \u2192 conversational AI processing \u2192 ElevenLabs voice generation \u2192 User<\/span><\/div><p style=\"margin: 0.7rem 0px;\">Audio is streamed and processed in real time for speech recognition, interpretation of spoken input, generation of conversational responses and speech synthesis.<\/p><p style=\"margin: 0.7rem 0px;\">Neither Klara nor ElevenLabs permanently stores the raw audio recording as part of the normal conversation process. However, Klara stores a <span style=\"font-weight: 650;\">written transcript of what the learner said<\/span> as part of the user&#8217;s conversation history. These transcripts are also used to support long-term memory, continuity and personalisation features across learning sessions.<\/p><p style=\"margin: 0.7rem 0px;\">The transcript is retained for as long as the user&#8217;s account remains active and is deleted with the account, subject to limited technical backup periods.<\/p><\/section><section id=\"s16\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">16. ElevenLabs<\/h2><p style=\"margin: 0.7rem 0px;\">Klara uses <span style=\"font-weight: 650;\">ElevenLabs<\/span> for speech recognition, voice generation and agent-related processing in spoken conversations.<\/p><p style=\"margin: 0.7rem 0px;\">Klara uses ElevenLabs with <span style=\"font-weight: 650;\">Zero Retention Mode enabled for the production agent configuration<\/span>. Under this configuration, ElevenLabs is not intended to retain conversation content such as raw audio, transcripts or prompts after the processing necessary to provide the conversation.<\/p><p style=\"margin: 0.7rem 0px;\">This does not affect the separate transcript stored by Klara in its own database. The current ElevenLabs configuration uses the provider&#8217;s standard <span style=\"font-weight: 650;\">US-hosted infrastructure<\/span>; EU data residency is not currently enabled for the Klara ElevenLabs account.<\/p><p style=\"margin: 0.7rem 0px;\">The legal basis for processing necessary to provide a spoken conversation is generally Article 6(1)(b) GDPR. International transfers are addressed in Section 32.<\/p><\/section><section id=\"s17\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">17. Underlying Conversational Model \u2013 Google Gemini 2.5 Flash<\/h2><p style=\"margin: 0.7rem 0px;\">For certain spoken conversations, ElevenLabs Agents uses <span style=\"font-weight: 650;\">Google Gemini 2.5 Flash<\/span> as an underlying language model. Klara does not operate a separate direct Gemini integration for this conversation flow.<\/p><p style=\"margin: 0.7rem 0px;\">Information processed may include system prompts, conversational instructions, individual conversation turns, text generated through speech recognition and contextual information necessary to provide the conversation.<\/p><p style=\"margin: 0.7rem 0px;\">Under the Zero Retention configuration reported for the ElevenLabs agent, conversation content is intended to be processed for responding to the request and not retained by ElevenLabs as ongoing conversation storage or used for model training under the relevant provider arrangements.<\/p><\/section><section id=\"s18\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">18. Video and Avatar Lip-Sync Processing \u2013 Simli<\/h2><p style=\"margin: 0.7rem 0px;\">Klara uses <span style=\"font-weight: 650;\">Simli<\/span> for avatar and lip-sync processing.<\/p><div class=\"provider\" style=\"margin: 1rem 0px; padding: 14px 16px; border-image: none 100% \/ 1 \/ 0 stretch; border-radius: 10px; background: none 0% 0% \/ auto repeat scroll padding-box border-box #fafafa; border: 0.8px solid #e5e7eb;\"><span style=\"font-weight: 650;\">Simli AS<\/span><br \/>Oslo, Norway<\/div><p style=\"margin: 0.7rem 0px;\">For an active avatar session, Klara sends Simli only the information required to establish and operate the session, currently a short-lived server-generated session token and the audio stream transmitted during the active avatar session.<\/p><p style=\"margin: 0.7rem 0px;\">Klara does not intentionally transmit the user&#8217;s name, email address, backend user ID or profile information to Simli as part of the session. The Simli API key is held server-side and is not exposed to the application client.<\/p><p style=\"margin: 0.7rem 0px;\">Simli data is processed under the provider&#8217;s applicable EU\/EEA data-processing arrangements; deletion requests are handled in accordance with those arrangements, while billing-related records may be retained where legally required.<\/p><\/section><section id=\"s19\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">19. Device Permissions and Profile Images<\/h2><p style=\"margin: 0.7rem 0px;\">Depending on the functions you use, Klara may request access to device permissions such as the microphone and access required to select or upload a profile image.<\/p><p style=\"margin: 0.7rem 0px;\">Permissions can be managed through your device settings. Denying a permission may prevent the relevant function from working.<\/p><p style=\"margin: 0.7rem 0px;\">Profile images are stored using AWS S3 and linked to the relevant account. They are generally retained until replaced, deleted or the account is deleted.<\/p><\/section><section id=\"s20\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">20. Free Trial<\/h2><p style=\"margin: 0.7rem 0px;\">Klara offers a free trial of up to <span style=\"font-weight: 650;\">one hour<\/span>. The free trial does not require activation of an Apple App Store or Google Play subscription and does not automatically convert into a paid subscription.<\/p><p style=\"margin: 0.7rem 0px;\">No payment information is processed by Klara merely because the user starts or completes the free trial. A trial-start event may be recorded for analytics where the user has consented to the relevant processing.<\/p><\/section><section id=\"s21\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">21. Subscriptions and In-App Purchases<\/h2><p style=\"margin: 0.7rem 0px;\">Individual paid Klara subscriptions may be purchased through the Apple App Store or Google Play. Payment processing is handled by Apple or Google.<\/p><p style=\"margin: 0.7rem 0px;\">Klara does not directly receive or store complete credit-card numbers, bank-account numbers, card security codes or comparable payment credentials.<\/p><p style=\"margin: 0.7rem 0px;\">We receive information necessary to administer access, such as subscription status, product\/subscription type, transaction identifiers, purchase status, renewal status and expiry information.<\/p><p style=\"margin: 0.7rem 0px;\">Processing required to provide a paid subscription is generally based on Article 6(1)(b) GDPR. Certain transaction-related information may additionally be retained where required by law.<\/p><\/section><section id=\"s22\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">22. Organisation-Provided Access<\/h2><p style=\"margin: 0.7rem 0px;\">Companies and other organisations may purchase Klara access directly from Klara and provide access to authorised users.<\/p><p style=\"margin: 0.7rem 0px;\">Klara may generate an organisation-specific activation or access code with a defined number of permitted users and a defined validity period.<\/p><p style=\"margin: 0.7rem 0px;\">We process the access code, relevant organisation or licence allocation, activation status, validity period and backend user ID as necessary to verify and administer the entitlement.<\/p><\/section><section id=\"s23\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">23. Firebase Crashlytics<\/h2><p style=\"margin: 0.7rem 0px;\">Klara uses <span style=\"font-weight: 650;\">Firebase Crashlytics<\/span>, a Google service, to identify application crashes, errors and technical problems. Klara currently attaches the <span style=\"font-weight: 650;\">backend user ID<\/span> to Crashlytics reports but does not intentionally transmit username or email address as report fields.<\/p><p style=\"margin: 0.7rem 0px;\">Crashlytics may process crash stack traces, app version, operating-system information, device model and technical characteristics, application state, installation\/session identifiers and timestamps.<\/p><p style=\"margin: 0.7rem 0px;\">Crash data is retained for <span style=\"font-weight: 650;\">90 days<\/span> in accordance with the applicable Firebase Crashlytics retention rules. Processing may involve international Google infrastructure.<\/p><\/section><section id=\"s24\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">24. Firebase Analytics<\/h2><p style=\"margin: 0.7rem 0px;\">Klara uses <span style=\"font-weight: 650;\">Firebase Analytics<\/span> to understand how the application is used and to improve the service.<\/p><p style=\"margin: 0.7rem 0px;\">Where the required consent has been given, Firebase Analytics may process events such as registrations, logins, trial starts, subscriptions and other app interactions as well as technical device or installation information.<\/p><p style=\"margin: 0.7rem 0px;\">Age range and gender may be transmitted as analytics user properties only where the user has consented. Analytics consent is not required to use the core language-learning service and may be withdrawn for future processing.<\/p><\/section><section id=\"s25\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">25. AppsFlyer \u2013 Marketing Attribution<\/h2><p style=\"margin: 0.7rem 0px;\">Klara uses <span style=\"font-weight: 650;\">AppsFlyer<\/span> to measure marketing effectiveness and understand how users discover Klara.<\/p><p style=\"margin: 0.7rem 0px;\">Depending on consent and platform settings, AppsFlyer may process installation information, campaign\/referral identifiers, device or installation identifiers, interaction and conversion events, subscription-related conversion information and technical device information.<\/p><p style=\"margin: 0.7rem 0px;\">AppsFlyer processing requiring tracking consent is based on Article 6(1)(a) GDPR. On Apple devices, applicable App Tracking Transparency permissions and restrictions are respected.<\/p><\/section><section id=\"s26\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">26. Referral, Promotional and Influencer Attribution<\/h2><p style=\"margin: 0.7rem 0px;\">Klara may use identifiers associated with referral links, promotional codes, marketing campaigns, influencers and organisation access programmes.<\/p><p style=\"margin: 0.7rem 0px;\">This allows us to determine whether a source resulted in registration, trial use or subscription and may be used for campaign-performance analysis, conversion attribution, administration of promotional programmes and calculation of campaign-related remuneration or commissions.<\/p><p style=\"margin: 0.7rem 0px;\">Referral information is not used to determine the user&#8217;s language ability or CEFR assessment.<\/p><\/section><section id=\"s27\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">27. Contact and Customer Support<\/h2><p style=\"margin: 0.7rem 0px;\">If you contact us by email, contact form or another communication channel, we process the information you provide to respond to your request. This may include name, email address, account information, message content and technical information necessary to investigate an account or application issue.<\/p><p style=\"margin: 0.7rem 0px;\">Where the communication relates to your account or contract, processing is generally based on Article 6(1)(b) GDPR; other enquiries may rely on Article 6(1)(f) GDPR.<\/p><\/section><section id=\"s28\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">28. Website and Web Hosting<\/h2><p style=\"margin: 0.7rem 0px;\">When you access our website, technically necessary information is processed to provide the website and ensure its security. This may include IP address, date\/time of access, requested page\/file, browser type, operating system, referrer information and technical logs.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">United Domains<\/h3><div class=\"provider\" style=\"margin: 1rem 0px; padding: 14px 16px; border-image: none 100% \/ 1 \/ 0 stretch; border-radius: 10px; background: none 0% 0% \/ auto repeat scroll padding-box border-box #fafafa; border: 0.8px solid #e5e7eb;\"><span style=\"font-weight: 650;\">united-domains AG<\/span><br \/>Gautinger Stra\u00dfe 10<br \/>82319 Starnberg<br \/>Germany<\/div><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">WordPress \/ Automattic<\/h3><p style=\"margin: 0.7rem 0px;\">Our website may use WordPress services provided by Automattic or related entities for website creation, hosting and related functions.<\/p><\/section><section id=\"s29\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">29. Cookies and Similar Technologies<\/h2><p style=\"margin: 0.7rem 0px;\">Our website and, where applicable, our application may use cookies or similar technologies. Technically necessary technologies may be used to provide requested functions, maintain security, manage sessions and remember user settings.<\/p><p style=\"margin: 0.7rem 0px;\">Other technologies may be used for analytics, marketing measurement and campaign attribution. Where consent is legally required for storage of or access to information on a user&#8217;s device, such technologies are used only after consent has been obtained.<\/p><\/section><section id=\"s30\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">30. Social Media<\/h2><p style=\"margin: 0.7rem 0px;\">We maintain profiles on social networks including Instagram, Facebook, TikTok and YouTube to provide information about Klara and communicate with users.<\/p><p style=\"margin: 0.7rem 0px;\">When you visit or interact with these platforms, personal data may also be processed independently by the respective provider. Where you contact Klara directly through a social network, we process the information required to respond to your communication.<\/p><\/section><section id=\"s31\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">31. Disclosure of Personal Data to Service Providers<\/h2><p style=\"margin: 0.7rem 0px;\">We use external service providers to operate and provide Klara. Depending on the function, recipients may include providers of cloud infrastructure and hosting, database services, artificial-intelligence processing, speech recognition and voice processing, avatar\/lip-sync processing, analytics, crash monitoring, marketing attribution, payment\/app-store services, website hosting and customer support.<\/p><p style=\"margin: 0.7rem 0px;\">Where providers process personal data on our behalf, we use appropriate contractual arrangements as required by applicable data-protection law. Service providers receive only the information required for the respective purpose and technical configuration.<\/p><\/section><section id=\"s32\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">32. International Data Transfers<\/h2><p style=\"margin: 0.7rem 0px;\">Some providers used by Klara are located outside the EU\/EEA or may process personal data there. The Klara core backend and MongoDB database are hosted in Frankfurt, Germany.<\/p><p style=\"margin: 0.7rem 0px;\">International processing may occur in particular because ElevenLabs currently uses standard US-hosted infrastructure, Google services may use international infrastructure, AppsFlyer processing may involve infrastructure outside the EU\/EEA, and subprocessors of external AI\/speech services may process data internationally.<\/p><p style=\"margin: 0.7rem 0px;\">Where personal data is transferred outside the EU\/EEA, we use the applicable safeguards, such as adequacy decisions, the EU-US Data Privacy Framework where applicable, Standard Contractual Clauses or other legally recognised safeguards, together with additional technical and organisational measures where necessary.<\/p><\/section><section id=\"s33\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">33. Data Retention<\/h2><p style=\"margin: 0.7rem 0px;\">We store personal data only for as long as required for the purpose for which it was collected, unless longer retention is required or permitted by law.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Account data<\/h3><p style=\"margin: 0.7rem 0px;\">Account and profile information is generally stored for the duration of the account.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Learning progress and cross-session memory<\/h3><p style=\"margin: 0.7rem 0px;\">Learning progress, CEFR information and cross-session memory are generally retained until the account is deleted.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Conversation history and transcripts<\/h3><p style=\"margin: 0.7rem 0px;\">Text chat history and stored audio transcripts are retained while the account is active and deleted with the account, subject to limited backup periods.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Raw audio<\/h3><p style=\"margin: 0.7rem 0px;\">Raw audio recordings are not permanently stored by Klara as part of the normal conversation process. ElevenLabs is used in Zero Retention Mode for the relevant production agent configuration.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Azure OpenAI<\/h3><p style=\"margin: 0.7rem 0px;\">Depending on the applicable security and abuse-monitoring configuration, certain content may be temporarily retained for up to <span style=\"font-weight: 650;\">30 days<\/span>.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Crashlytics<\/h3><p style=\"margin: 0.7rem 0px;\">Firebase Crashlytics crash data is retained for <span style=\"font-weight: 650;\">90 days<\/span>.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Firebase Analytics and AppsFlyer<\/h3><p style=\"margin: 0.7rem 0px;\">Analytics and attribution information is retained in accordance with the respective service configuration, consent settings and provider retention arrangements and is subsequently deleted or anonymised.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Profile images<\/h3><p style=\"margin: 0.7rem 0px;\">Profile images are generally retained until replaced, deleted or the account is deleted.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Legal and accounting information<\/h3><p style=\"margin: 0.7rem 0px;\">Information required for tax, accounting, contractual or other legal obligations may be retained for the applicable statutory period.<\/p><\/section><section id=\"s34\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">34. Account Deletion<\/h2><p style=\"margin: 0.7rem 0px;\">Users may delete or request deletion of their Klara account. Account deletion triggers deletion of active Klara records associated with the account, including the user account, chat history, stored audio transcripts, learning progress, cross-session memory notes, Klara purchase-history information and profile image.<\/p><p style=\"margin: 0.7rem 0px;\">Backup copies may continue to exist for a limited period in technically secured backups. MongoDB production backups are intended to remain in the Frankfurt region and not be distributed through cross-region backups.<\/p><p style=\"margin: 0.7rem 0px;\">Separate information may remain where retention is required by tax, accounting or contractual law, security requirements or for legal claims.<\/p><p style=\"margin: 0.7rem 0px;\">Deletion of the Klara account does not itself cancel an Apple App Store or Google Play subscription.<\/p><\/section><section id=\"s35\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">35. Logout and Analytics User Properties<\/h2><p style=\"margin: 0.7rem 0px;\">Where age range and gender have been assigned as analytics user properties, the application clears these user properties on logout. This prevents them from continuing to be associated with subsequent logged-out app activity through the Klara user profile.<\/p><p style=\"margin: 0.7rem 0px;\">Clearing a user property on logout does not necessarily remove analytics data lawfully processed before logout. Users may withdraw analytics consent at any time for future processing.<\/p><\/section><section id=\"s36\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">36. Security Measures<\/h2><p style=\"margin: 0.7rem 0px;\">We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental or unlawful loss, alteration, disclosure, destruction and misuse.<\/p><p style=\"margin: 0.7rem 0px;\">Measures include, where appropriate, encrypted transmission, access controls, authentication mechanisms, hashed password storage, restricted administrative access, secure infrastructure, backup\/recovery procedures, monitoring and technical security measures. Connections are protected using appropriate encryption technologies such as TLS.<\/p><\/section><section id=\"s37\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">37. Rights under the GDPR<\/h2><p style=\"margin: 0.7rem 0px;\">Where the GDPR applies, you have the following rights subject to statutory requirements:<\/p><ul style=\"padding-left: 1.4rem;\"><li style=\"margin: 0.28rem 0px;\">right of access;<\/li><li style=\"margin: 0.28rem 0px;\">right to rectification;<\/li><li style=\"margin: 0.28rem 0px;\">right to erasure;<\/li><li style=\"margin: 0.28rem 0px;\">right to restriction of processing;<\/li><li style=\"margin: 0.28rem 0px;\">right to data portability;<\/li><li style=\"margin: 0.28rem 0px;\">right to object where processing is based on Article 6(1)(f) GDPR;<\/li><li style=\"margin: 0.28rem 0px;\">right to withdraw consent at any time for future processing;<\/li><li style=\"margin: 0.28rem 0px;\">right to lodge a complaint with a competent data-protection supervisory authority.<\/li><\/ul><\/section><section id=\"s38\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">38. Rights under Swiss Data Protection Law<\/h2><p style=\"margin: 0.7rem 0px;\">Where the Swiss Federal Act on Data Protection applies, affected persons have the rights granted under Swiss law, including, where applicable, the right to information, rectification, deletion or destruction, objection to certain processing and receipt or transfer of personal data in a commonly used electronic format.<\/p><p style=\"margin: 0.7rem 0px;\">International transfers subject to Swiss data-protection law are carried out in accordance with the applicable requirements for disclosure of personal data abroad.<\/p><\/section><section id=\"s39\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">39. Provision of Personal Data<\/h2><p style=\"margin: 0.7rem 0px;\">Some personal data is necessary to use particular Klara functions. Registration information is required to create an account, authentication information to access it, conversation content to provide AI conversations, microphone access for spoken conversations and learning information for personalised learning continuity.<\/p><p style=\"margin: 0.7rem 0px;\">Other information may be optional. In particular, analytics consent is not required to use the core Klara language-learning service.<\/p><\/section><section id=\"s40\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">40. Changes to this Privacy Policy<\/h2><p style=\"margin: 0.7rem 0px;\">We may update this Privacy Policy where necessary, particularly if functions of Klara change, new services are introduced, service providers or technical infrastructure change, retention configurations change or legal requirements change.<\/p><p style=\"margin: 0.7rem 0px;\">The version available through Klara or our website at the relevant time applies. Where a change requires consent or individual notification under applicable law, we will obtain such consent or provide such notification.<\/p><\/section><section id=\"s41\" style=\"border-top: 0.8px solid #e5e7eb; padding-top: 0.1rem; color: #1f2937; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif; background-color: #ffffff;\"><h2 style=\"font-size: 1.35rem; line-height: 1.3; margin: 2.2rem 0px 0.8rem; scroll-margin-top: 1rem;\">41. Definitions<\/h2><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Personal Data<\/h3><p style=\"margin: 0.7rem 0px;\">&#8222;Personal data&#8220; means any information relating to an identified or identifiable natural person.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Processing<\/h3><p style=\"margin: 0.7rem 0px;\">&#8222;Processing&#8220; means any operation performed on personal data, including collection, storage, use, transmission, analysis, alteration and deletion.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Content Data<\/h3><p style=\"margin: 0.7rem 0px;\">Content data includes information supplied or generated during the use of Klara, including text, transcripts, images, audio and other conversation information.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Learning Data<\/h3><p style=\"margin: 0.7rem 0px;\">Learning data includes information about a user&#8217;s language-learning activity, level, progress, assessments and CEFR-related development.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Cross-Session Memory<\/h3><p style=\"margin: 0.7rem 0px;\">Cross-session memory means a summarised set of information derived from previous Klara interactions and stored in order to provide continuity and personalise future learning sessions.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Conversation Transcript<\/h3><p style=\"margin: 0.7rem 0px;\">A conversation transcript is a written representation of spoken user input generated during an audio interaction and stored by Klara as part of the user&#8217;s conversation history.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Usage and Analytics Data<\/h3><p style=\"margin: 0.7rem 0px;\">Usage and analytics data includes information about how the application is used, such as events, interactions, device information, trial starts, registrations and subscription events.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Technical Identifiers<\/h3><p style=\"margin: 0.7rem 0px;\">Technical identifiers are identifiers associated with a device, application installation, backend account, transaction or session that may be used to provide, secure, analyse or measure digital services.<\/p><h3 style=\"font-size: 1.05rem; margin: 1.4rem 0px 0.5rem;\">Artificial Intelligence<\/h3><p style=\"margin: 0.7rem 0px;\">Artificial intelligence refers to machine-based systems used to process input and generate outputs such as text, audio, recommendations or conversational responses.<\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2013 Klara Last updated: 28 August 2026 Table of contents Introduction Controller Categories of Personal Data We Process Purposes of Processing Legal Bases for Processing Special Categories and Sensitive Information Hosting and Technical Infrastructure Registration and User Account Profile Information Learning Progress and CEFR Information AI-Based Processing Text Chat \u2013 Microsoft Azure OpenAI [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2247","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/pages\/2247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/comments?post=2247"}],"version-history":[{"count":8,"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/pages\/2247\/revisions"}],"predecessor-version":[{"id":2306,"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/pages\/2247\/revisions\/2306"}],"wp:attachment":[{"href":"https:\/\/klara-cl.com\/en\/wp-json\/wp\/v2\/media?parent=2247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}